We constantly strive to provide a pleasant and comfortable experience for all our guests: Please accept our sincerest apologies once again for any inconvenience caused. We appreciate your patience and understanding in this matter. Your feedback regarding the performance will contribute to the improvement and enable us to enhance our overall service quality. We would also like to inform you that the staff member who checked you in is currently undergoing training. However, we do take responsibility for ensuring that all facilities are in proper working order for our valued guests like yourself. While we acknowledge your frustration, we kindly request your understanding in recognizing that unforeseen maintenance issues can occur from time to time. Additionally, we understand that the window shades were also not in proper working condition, and we sincerely apologize for the Maintance team was not on duty in order to solve the problem. It has come to our attention that the laundry machine was broken on friday night, and we regret any inconvenience this may have caused you. ![]() Hotels near Venezia Porto Marghera StationÄear TERS_Nomad, We sincerely apologize for the inconveniences you experienced during your stay with us.Hotels near Venezia Mestre Ospedale Station.Hotels near Maerne di Martellago Station.Hotels near ParkinGO | Parcheggio aeroporto Venezia.Courtyard by Marriott Venice Airport Rooms.Courtyard by Marriott Venice Airport Features.Hotels near Courtyard by Marriott Venice Airport.While we cannot change the experience that you had, we do hope to have the opportunity to turn your perception of our hotel and staff around. It is not part of the people we are, the city and the Company we represent. We know these kinds of situations can be frustrating but we assure you that no kind of discriminatory treatment is tolerated in our property. On the departure day, we apologized and empathized with you. Apparently also from the Customer Care part, the bookings were well confirmed. We stayed at your disposal for several hours, helping you to reach the Customer Care, really trying to give you all our support in that delicate situation. You were sure you had cancelled the 2 rooms directly through the Company website, that is why we suggested to get directly in touch with the Customer Care to verify what happened. The hotel was also fully booked and unfortunately, we could not do any exception. We clearly explained that we could not cancel the 2 extra rooms free of charge since the rooms were out from the free cancellation policy terms. Sanctuary Cap Cana, a Luxury Collection All-Inclusive ResortÄear "602katherinee", We checked in your party and we immediately reported the fact that you had 6 rooms booked.Hilton Hawaiian Village Waikiki Beach Resort.Secrets Puerto Los Cabos Golf & Spa Resort.Hotels near Venezia Porto Marghera Station. ![]() ![]()
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